Privacy Policy
- Who We Are
August Real Estate Investments, LLC, doing business as August REI (“August REI,” “we,” “us,” or “our”), is a residential mortgage loan servicing company. August REI describes itself as a nationally registered, bonded, insured, and state-licensed residential mortgage loan servicing company operating from Garland, Texas.
This Privacy Policy explains how August REI collects, uses, discloses, and protects personal information through AugustREI.com, borrower and client communications, customer service interactions, mortgage servicing activities, and any phone, email, or text messaging programs operated by or on behalf of August REI.
- Scope of This Policy
This Privacy Policy applies to information collected:
– Through the AugustREI.com website and related web pages.
– In connection with mortgage loan servicing, borrower support, payment processing support, escrow administration, and related account services.
– Through phone calls, emails, contact forms, appointment requests, portal-related interactions, and text messaging programs.
- Information We Collect
August REI may collect personal information you provide directly, information created through servicing activity, and limited technical information collected automatically from website use.
Examples of information that may be collected include:
– Name, mailing address, property address, email address, telephone number, and other contact details.
– Loan, payment, escrow, transaction, servicing, and account status information.
– Communications records, including emails, appointment requests, service inquiries, call notes, voicemail records, and correspondence.
– Device and website usage information, such as IP address, browser type, pages viewed, referring URLs, and interaction data.
– SMS consent records and messaging data, including mobile number, opt-in source, consent status, message history, delivery data, and opt-out requests.
- How We Use Information
Personal information may be used to:
– Provide residential mortgage loan servicing and related administrative support.
– Process and document payments, escrow activity, account servicing actions, and borrower communications.
– Respond to inquiries, schedule calls, provide customer service, and maintain business records.
– Send transactional, informational, customer care, or servicing-related communications by phone, email, or SMS where permitted by law and where appropriate consent has been obtained.
– Maintain security, detect fraud, troubleshoot issues, improve site functionality, and comply with legal, regulatory, licensing, audit, and recordkeeping obligations.
- Mortgage Servicing and Collection Communications
Because August REI performs mortgage servicing functions, some communications may relate to payment status, delinquency, loss mitigation, account follow-up, servicing transfers, or other servicing matters. In some circumstances, August REI may also communicate in a capacity that could be considered debt collection, where permitted by applicable law.
Accordingly, some phone calls, voicemails, emails, and text messages from August REI or its service providers may be sent for servicing or collection-related purposes. When required or appropriate under applicable law, such communications may disclose that they are attempts to collect a debt and that any information obtained will be used for that purpose.
Collection-related communications are intended to be conducted in accordance with applicable federal and Texas law, including applicable timing, consent, consumer protection, and servicing requirements.
- SMS Privacy and A2P 10DLC Disclosures
If you consent to receive text messages from August REI, your mobile number may be used to send conversational, informational, transactional, customer care, servicing, appointment, document follow-up, payment reminder, or other account-related messages that you requested or agreed to receive.
Message frequency may vary depending on your relationship with August REI, your account activity, and the services you use. Message and data rates may apply depending on your wireless carrier plan.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact August REI using the contact information provided below.
Consent to receive text messages is not a condition of purchase or of receiving services where prohibited by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, or bought with any third parties. This disclosure is included because Twilio’s A2P campaign review specifically checks privacy policies for language making clear that messaging consent data is not shared, sold, or bought.
August REI may use vendors, platform providers, or subcontractors to support messaging delivery, communications systems, hosting, customer service, and technical operations. Those providers may process mobile numbers or messaging data only as necessary to provide services to August REI and are not authorized to use that information for their own marketing or promotional purposes.
- How We Share Information
August REI does not sell personal information for monetary value.
Personal information may be disclosed:
– To service providers that perform functions on behalf of August REI, including hosting, communications delivery, payment support, portal systems, analytics, legal, accounting, compliance, and document management services.
– To regulators, courts, law enforcement, government agencies, auditors, insurers, or similar parties where required or permitted by law.
– In connection with a merger, financing, acquisition, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.
– With your direction, consent, or authorization.
- Cookies and Website Technologies
August REI may use cookies, server logs, pixels, and similar technologies to operate the website, improve user experience, understand website traffic, measure performance, and maintain security. You may be able to control cookies through your browser settings, although disabling some technologies may affect functionality.
- Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, document servicing activity, maintain business and consent records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.
Because A2P and related compliance programs require documented consent practices, SMS opt-in and messaging records may be retained as needed for compliance, operational, audit, and legal purposes.
- Data Security
August REI uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of storage is completely secure, and absolute security cannot be guaranteed.
- Your Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or additional information about certain personal information held by August REI.
You may:
– Opt out of marketing email communications by using the unsubscribe mechanism included in those messages, where applicable.
– Opt out of text messages by replying STOP.
– Contact August REI with privacy-related questions or requests using the contact information below.
- Children’s Privacy
The website and services are not directed to children under 13, and August REI does not knowingly collect personal information directly from children under 13 through the website.
- Changes to This Privacy Policy
August REI may update this Privacy Policy from time to time. When updates are made, the revised version will be posted on this page with an updated effective date.
- Contact Information
If you have questions about this Privacy Policy or August REI’s privacy practices, contact:
August REI
3960 Broadway Blvd., Ste. 107
Garland, TX 75043
Mailing Address
P.O. Box 496644
Garland, TX 75049
Email: BorrowerServices@AugustREI.com
Main Phone: (972) 767-9219
Toll Free: (844) 286-1145
Complaints regarding servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. A toll-free consumer hotline is available at (877) 276-5550.