• Credit Reporting
• Transfer or Welcome Letter with Coupon Payment Book
• Collection of monthly payments
• Processing of monthly payments
• Disbursement of funds to appropriate parties (lender, underlying loan, etc.)
• Direct Deposit of Lender funds
• Monthly statements to Lender
• Monthly statements to Borrower
• Online Lender Account Access
• Automatic Debit payment option for borrowers (ACH)
• Management of Escrow Funds (Taxes & Insurance)
• Late Notices
• Issuance of yearly 1098 & 1099 IRS Forms
• Annual Account Analysis of Escrow Funds
August REI, LLC acts as an intermediary between the Lender and Borrower. Basic collection procedures start according to the legal docs provided; for example, if Note terms state Due on the 1st, Late after the 10th, we would start the process on the 11th.
• Late Notices mailed and emailed
• Calls made to the Borrower
• Notification to Lender
• Homeowner Insurance – correction and Implementation
• Deferred payment or workout programs
• Refinance or Loan Modification
Overall, August REI, LLC is a disinterested third party that acts as a “back office administrator” giving the lender as well as the borrower, peace of mind that all payments regarding a loan are being paid in a timely manner.
Email BorrowerServices@AugustREI.com
To schedule a Phone Appointment for our Client Services Staff to call you
Include Name & Address and Time & Date you would like the call.
Please give us 24 hours minimum notice. We are closed Saturday & Sunday.
Drive To: 3960 Broadway Blvd. Ste.107 Garland, TX 75043
Mail To: P.O Box 496644 Garland, TX 75049
Main Ph: (972) 767-9219
Toll Free: (844) 286-1145
Free Fax: (888) 475-4103
Open: 8am to 5pm M-F
Closed: Saturday & Sunday
The office is closed to the general public. Payments can be dropped off in the mail slot of the main door, Suite 107, Monday thru Saturday.
Payments & Correspondence
August REI
P.O. Box 496644
Garland, TX 75049
Licensed and Registered by:
The Texas Department of Savings and Mortgage Lending
NMLS#144640
Complaints regarding servicing of your mortgage should be sent to the Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201, Austin, Texas 78705. A Toll-free consumer hotline is available at (877) 276-5550